Frequently Asked Questions
Everything you need to know about your FA Dumont shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Custom or personalized items may require an additional 2-3 days for processing before shipment.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that personalized or custom-engraved products are non-returnable unless there is a manufacturing defect.
Are your products authentic and high quality?
Yes, FA Dumont prides itself on sourcing premium materials, including sterling silver and genuine gemstones. Many of our pieces are handcrafted by skilled artisans to ensure the highest quality standards.
Do you offer international shipping?
We currently ship to select international locations. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay for a secure checkout.